Return Policy

Dainelybelt™ Returns and Refund Policy

At Dainelybelt™, our commitment is to provide products that offer temporary pain relief and enhance your quality of life. We have unwavering faith in the effectiveness of our products, which is why we offer a 60-day, no-questions-asked guarantee.

Policies and Frequently Asked Questions regarding Returns, Refunds, and Exchanges:

WHERE TO CONTACT US?

Our Customer Support team is always available and will respond within 24 hours. You can reach us at:

Email: [email protected] To expedite your request through email or phone, please ensure that you clearly state your order number, the issue or concern you have, and the email address (along with your first and last name) used when making the purchase. We will respond within 24 hours.

Please be cautious of potential impostors posing as Dainelybelt™. If you've placed an order and cannot locate the order ID in our system, it's likely that you've ordered from a fraudulent company pretending to be Dainelybelt™.

AM I ELIGIBLE FOR PRODUCT RETURNS?

Yes, you are eligible to return our products within the 60-day period covered by our money-back guarantee. If you've ordered a subscription product, you can return it within 30 days from the billing date. Please follow these instructions:

Contact our support team at [email protected] Follow the instructions provided by our support specialist. Once your request is approved, you'll receive a confirmation email with shipping guidelines.

WHAT ITEMS ARE NON-REFUNDABLE?

Our 100% 60-day money-back guarantee ensures a risk-free experience with our products. If you find our products unsatisfactory and ineffective in providing relief after use, we will promptly refund the full amount you paid.

For subscription products, we offer a 30-day money-back guarantee. If you find your subscription product unsatisfactory and ineffective after use, we will promptly refund the full amount you paid within 30 days of the billing date.

WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM?

If the product you purchased is damaged, please contact us via email within 7 days of the delivery date. Provide a brief description along with a video or picture of the damaged product. We will immediately issue a replacement. To expedite the process, please use the following format when emailing our Customer Support team:

Subject line: Damaged or Defective Product

Order No.: Full Name: Description and photo, or preferably a video, of the defective product Contact email address:

MY PRODUCT WAS LOST IN TRANSIT OR STOLEN.

If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please ensure you use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order with porch pirate protection

Order No.: Full Name: Contact email address:

Our Customer Support team will promptly initiate a replacement for you.

MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE PORCH PIRATE PROTECTION:

We advise you to reach out to your local postal service or carrier to report the situation. We cannot guarantee a full refund or replacement for lost or stolen items.

IS MY ORDER SHIPPED TO AN ADDRESS OUTSIDE OF THE US/AU AND OTHER COUNTRY SPECIFIC STORES OFFERED BY DAINELYBELT™? You can order from our US/UK and AU stores; however, we cannot guarantee delivery or exemption from customs fees.

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email you receive after placing the return request. Note that customers are responsible for shipping their returns; we do not provide return labels. Please do not return the product without prior consultation with our team.

WHAT ARE MY REFUND OPTIONS?

We offer the following refund options:

Refund to the original payment method Refund in the form of store credit (if applicable)

HOW SOON WILL I GET MY REFUND?

Once you have returned the product, and it has been inspected by our team, we will send you an email regarding the approval or rejection of your refund request. Items must be in good working condition, and all manuals and accessories must be included.

LATE OR MISSING REFUNDS

If you have not received your refund yet, please follow these steps:

  1. Double-check your bank account to ensure that the refund has not been credited.
  2. Contact your credit card company, as it may take time for the refund to be officially posted.
  3. Contact your bank, as there is usually a processing period before the refund is posted.

If you have completed these steps and still have not received your refund, please feel free to contact us at [email protected].

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Dainelybelt™. We value your business and look forward to helping you manage your pain and enhance your quality of life."