Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Processing time:2 working days

Shipping Method:USPS, 6-12 days shipping

"A Brief Message from Our Team"

We're going the extra mile to ensure your order is shipped and monitored through reliable channels, despite potential disruptions like limited air cargo capacity and flight reductions. Rest assured, our warehouse team is dedicated to getting your parcel to you as quickly as possible.

When it comes to shipping, you have various options to choose from, including FREE worldwide shipping, as well as the following delivery choices:

Insured Trackable Shipping & Handling - $4.75 USD

Shipping Methods:

 Standard Shipping

Shipped during business hours from Mondays to Saturdays, excluding US National holidays.

Typically, orders are shipped within 2-4 business days of placement.
Expedited Shipping

Dispatched during business hours from Mondays to Saturdays, excluding US National holidays.

Typically, orders are shipped within 1-2 business days of placement.

Step-by-Step Guide to Receiving Your Package!

Processing:

After placing an order, please allow 2-4 business days for processing. Due to our global shipping options, delivery times may vary based on your ordering country. In most cases, parcels should reach you within 10 business days, excluding Sundays and public holidays.

Standard Shipping 7-10 business days
Expedited Shipping 3-7 business days

 

Please be aware that, depending on your shipping destination, there may be additional duties and taxes required for customs clearance before your order can be released.

Delivery Times

It's important to keep in mind that our products are dispatched from warehouses in the US and China, so the delivery timeline largely depends on the local postal services of the destination country once they arrive there.

 Location Shipping Times
🇺🇸  United States 7 - 10 business days
🇬🇧 United Kingdom 4 - 10 business days
🇪🇺 Europe 7 - 10 business days
🇨🇦 Canada 7 - 10 business days
🇦🇺 Australia 7 - 10 business days
🇳🇿 New Zealand 7 - 10 business days
WHERE TO FIND YOUR TRACKING NUMBER?
You will receive an email notification containing your tracking number once your items have been shipped. Additionally, you'll get email updates as your package progresses through different regions.
If you haven't received a tracking number or if your tracking number isn't functioning, please don't hesitate to contact us for assistance.
HOW TO MONITOR YOUR ORDER STATUS?
Upon shipping your order, you'll receive an email update titled "A shipment from order #******* is on the way." Inside this email, you'll find your tracking number and relevant information.
You can use the provided tracking number to trace your order on the tracking page we will provide.
ENCOUNTERING DIFFICULTIES WITH TRACKING UPDATES?
While we strive to offer accurate tracking updates, please understand that all tracking information is supplied by our courier partner. Our team has access to the same information as you do. Therefore, providing estimated arrival times can be challenging. We are committed to accommodating your shipping needs to ensure your satisfaction.
If your order is significantly delayed, please reach out to us at [email protected]. Our team will work to find the best solution for you based on the latest tracking information.
We appreciate your patience and cooperation as we navigate this together.
MY PRODUCT WAS LOST IN TRANSIT OR STOLEN.
If you purchased a Porch Pirate Protection item to safeguard against theft and lost products during transit, we will promptly arrange for a replacement. To expedite the process, kindly use the following format when contacting our customer support team:
Subject line: Stolen or Lost in Transit Order with Porch Pirate Protection
Order No.:
Full Name:
Contact Email Address:
Our customer support team will initiate a replacement for you immediately.
MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE PORCH PIRATE PROTECTION:
We recommend reaching out to your local postal service or carrier to report the situation. We cannot guarantee a full refund or replacement for lost or stolen items.